FAQs
Frequently Asked Questions
Looking for answers about your animal’s healthcare needs? You’re in the right place.
At Equinesvet, our Frequently Asked Questions (FAQ) page is designed to give you quick, reliable answers about our veterinary products, ordering process, and delivery services. Whether you’re purchasing horse dewormers, livestock vaccines, or small animal supplements, we understand that navigating animal healthcare can be complex—and that’s why we’re always here to guide you.
From product selection to post-purchase support, our dedicated team is ready to assist you every step of the way. We’ve created this page to help you make informed decisions with confidence and ease, while ensuring your animals receive top-tier care without delay.
Browse through our FAQs to discover how Equinesvet ensures consistent product availability, trusted sourcing, secure checkout, and reliable nationwide delivery—all backed by our commitment to excellence and client care.
What is Equinesvet?
Equinesvet is your trusted online source for high-quality veterinary medicines and animal healthcare products in USA. We specialize in products for horses, livestock, and small animals.
How Long Will the Order Take to Arrive
We will process and dispatch orders within a day of proof of payment. In the unlikely event of merchandise not being in stock and placed on back order, you will be notified of the delay.
Presently international orders are taking approximately 3-5 days.
Once the order has been dispatched, you will receive the invoice by email, with the tracking number.
Does my order have a tracking number?
Yes, each order dispatched has a tracking number. You will receive these details by email on your invoice.
We have partnered with the best courier partners to provide our customers with the most efficient delivery process and you can track your order using the tracking number on their respective websites, and the tracking link will sent to you along with the tracking Number.
In what Currency are products advertised and sold?
All prices are quoted in United States Dollar. Costs of the purchase will be calculated at the conversion rate of the day and this amount will be reflected on the checkout page.
Can I order without using my credit card?
Yes, all our customers can order without using your credit card. Select a preferred payment method option, proceed with payment and email through the proof of payment to info@equinesvet.com using your name or order number as a reference. You may also contact our support team for advice on how to pay for your purchase.
Do I need a prescription to order from you?
All the products on the site are ‘over the counter’ products in the USA, where they are shipped from, and no prescription is required to purchase online.
What do I need to do if I need to change my order?
Please email info@equinesvet.com for the orders team to make the necessary changes. Most orders are shipped on the same day that they are received, so it is important that you let us know the changes as soon as possible. The quicker way is through our Live Chat system.
How do I cancel an order?
Please Contact us by email or Live chat along with your order number and full name.
Can I return a product?
No merchandise may be returned without prior communication and approval. Subject to the provisions of the Electronic communications and 10% handling charge will be applied for all material supplied as ordered, and any returned product must be unused and in its original packaging. Postage costs for returns are for the customer’s account. In the unlikely event that Abbey Veterinary Supply has made an error in the order, we will cover the collection and replacement costs. All merchandise is well packed and checked before shipment, however if in transit damage should occur, please notify the carrier partner and the office as soon as possible. All claims must be made within three days of receipt of the order.
My order is incorrect, what should I do?
If the incorrect order has been sent to you, Equinesvet will carry the costs of returns and correct the error.
Are your products genuine manufacturer brands?
All products sold by Equinesvet are official brand names and have the longest expiry dates available. All products sold from Equinesvet have been selected by our qualified veterinarian to ensure they are safe products from reputable companies that we trust.
As a veterinarian, can I order from Equinesvet
International veterinarians can contact Equinesvet for assistance.
Will you keep my details private?
Yes! We understand that your privacy is important to you and we will never pass on your name, address or email address to anyone without your permission. The information that you give us will only be used for the purpose it is provided for, such as processing payment and dispatching your order.
Availability of Goods
All goods displayed on our website are subject to availability.
Can I get help choosing the right product?
Yes! Our knowledgeable team is here to assist with product recommendations. Feel free to contact us with your animal’s needs, and we’ll help you choose the right solution.
Is it safe to buy medicine online from Equinesvet?
Absolutely. We prioritize the safety and efficacy of every product. All items come from trusted, certified manufacturers and suppliers.
Are your products always in stock?
Yes, we strive to maintain full availability of our most popular products. If an item is temporarily out of stock, rest assured it’s being restocked as quickly as possible.
What types of products do you offer?
We stock a wide range of vet-approved items, including dewormers, vaccines, supplements, wound care, antibiotics, and general animal health supplies. Our catalog is continually updated to meet your animals’ evolving needs.