QUESTIONS & ANSWERS
1. What products does Equines Vet offer?
Equines Vet specializes in livestock medications, supplements, and veterinary supplies designed to support the health and performance of horses and other animals.
2. Do you ship internationally?
Yes. Equines Vet ships to a wide range of countries across Europe, Asia, and the Americas using trusted global couriers such as DHL and FedEx International.
3. How long does shipping take within the United States?
Orders are typically dispatched within 1–2 business days. Standard delivery takes 3–7 business days, while expedited options are available at checkout.
4. What are the estimated delivery times for international orders?
International shipping generally takes 7–14 business days, depending on the destination and customs clearance procedures.
5. What payment methods do you accept?
Equines Vet accepts a wide range of secure payment options, including ZELLE, APPLE PAY, CASH APP, VENMO, CHIME, BANK TRANSFER (IBAN), E- TRANSFER, PAYPAL CREDIT CARD ( Currently not available) and international payment gateways, ensuring flexibility for all customers.
6. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email to monitor your shipment in real time.
7. What is your return policy?
Customers may request a return within 30 days of the invoice date. An RMA number is required for all returns, and items must be in original, resellable condition.
8. Are there items that cannot be returned?
Yes. For safety and regulatory reasons, vaccines, iced items, syringes, needles, and prescription medications are non‑returnable.
9. Do you charge restocking fees?
A 20% restocking fee applies to all approved returns. Shipping charges (initial and return) are non‑refundable unless the return is due to our error.
10. How can I contact customer support?
Our support team is available via phone, email, and live chat to assist with questions about payment methods, shipping options, or delivery timelines.